WebReturns and refunds are handled by the merchant from whom you originally purchased your items, not by Zip. Please contact the store or retailer directly to start the refund process. When you contact them, make sure to have your original order number handy. WebTo start your return: 1. Go to your order and enter your order number and email address, then select “Start Return.”. Your order number can be found in any of the order emails we sent. 2. Select the items to return and provide the return reason. 3. Submit your return to get the return shipping address.
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